Returns & FAQ

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.simprecisionprints.shop. This quick and simple step will help us provide a speedy resolution. Because products are made to order, we do not accept general returns or sizing-related returns.  Please read below for more details: CANCELLATIONS Product Orders Cancellation Policy All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.  Donations and Tips Cancellation Policy Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.  Membership Subscriptions Cancellation Policy You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.  DAMAGED/QUALITY ISSUES For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. Please email us with these details at contact@support.simprecisionprints.shop REFUNDS POLICIES Product Orders Cancellation Policy Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.  PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours. Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank. Donations and Tips Cancellation Policy Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.  Membership Subscriptions Cancellation Policy Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.  Locked Messages Refund Policy Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.simprecisionprints.shop. We’ll be happy to troubleshoot the problem and find a resolution for you.  ACCEPTED PAYMENT METHODS We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.  INTERNATIONAL ORDERS WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US? International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment. Merchant of record Orders are handled by our online reseller and Merchant of Record, fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service

Custom 3D Printing FAQ's

Frequently Asked Questions (FAQ)

1. What is 3D printing?
3D printing is the process of creating a physical object from a digital design by layering material, such as plastic or metal, to build up the object. It allows for complex, custom designs to be made with high precision.

2. What materials do you print with?
We offer a variety of materials including PLA, ABS, PETG, resin, and more specialized options like TPU (flexible filament) and metal composites. If you're looking for something specific, feel free to ask, and we can discuss options!

3. Can you print custom designs?
Yes! We specialize in creating custom designs based on your ideas. Whether you have a 3D model ready or just a concept, we can help bring it to life. If you don’t have a design, we can also help you create one.

4. How do I send you my design?
You can upload your 3D design files (STL, OBJ, etc.) directly to our website through our easy-to-use portal, or email them to us. If you’re unsure whether your file is ready for printing, we can review it for you!

5. What file formats do you accept?
We accept most 3D design file formats, including STL, OBJ, 3MF, and more. If you’re unsure, don’t hesitate to contact us for clarification.

6. How much does 3D printing cost?
Pricing depends on various factors like material, print size, and complexity of the design. We offer transparent pricing and can provide an estimate once we understand your project details.

7. How long does a 3D print take?
Print times vary based on the complexity and size of the object. Simple prints may take a few hours, while larger or more intricate designs could take several days. We’ll give you a time estimate when we confirm the details of your project.

8. Do you offer post-processing services?
Yes, we offer post-processing options such as sanding, painting, and assembling parts. Let us know if you'd like these services included with your print!

9. Do you ship your 3D prints?
Absolutely! We can ship your completed 3D prints anywhere, both locally and internationally. Shipping fees depend on the size, weight, and destination of the package.

10. What is the minimum order quantity for 3D printing?
We accept both single-item and bulk orders. Whether you need one prototype or hundreds of products, we can handle it.

11. How do I pay for my 3D prints?
We accept all major credit cards, PayPal, and other secure payment methods. You’ll receive an invoice before any printing begins.

12. Can I get a quote for my project?
Yes! Simply send us your project details, including the file, material preference, and size specifications, and we’ll provide you with a free quote.

13. Do you offer any design help?
Absolutely! We can assist with designing your 3D models or making modifications to existing designs. If you're not sure where to start, we can guide you through the process.

14. What industries do you work with?
We work with a wide range of industries, including engineering, manufacturing, education, art, prototyping, and more. Whether you're creating a prototype or a finished product, we’re here to help!

15. What if I have questions about my order or a problem with a print?
If you have any issues or concerns with your print, contact us right away, and we'll work with you to resolve it quickly. Customer satisfaction is our top priority.

Let me know if you'd like to make any other changes!

Merchandise Returns & FAQ's

Returns & FAQ

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.simprecisionprints.shop. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.simprecisionprints.shop

Refunds Policies

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.simprecisionprints.shop. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.